FAQ

Why I cannot get points after completing the survey?

You don't need to be worried if you have finished the survey, even though the points did not add to your account.  Valid samples of the survey will sent to us in the back-end database after the survey is over. If you fail to score in time after completing the survey, the system will automatically detect and add points in time. This situation is very rare, the reasons may be the following:
(1) Return of the questionnaire results Due to network reasons, you need to wait longer. In this case, you need to wait a few more minutes after clicking the Complete Questionnaire button, do not close the browser immediately.
(2) Maybe your own network is not very stable.
(3) A sudden failure occurs during network data transmission.